Refund and Returns Policy

Thank you for choosing Fynl for your last-minute exam preparation needs. We are committed to providing the highest quality learning experience, and we want you to be completely satisfied with your purchase. If you are not fully satisfied with your subscription or purchase, please review our Refund and Returns Policy below.

1. Eligibility for Refunds:

1. Subscription Plans: All subscription payments are non-refundable. Once a subscription is purchased, you will not be eligible for a refund, regardless of whether content has been accessed or not. This includes all initial and renewal subscription payments.
2. One-Time Purchases (Courses/Materials): All purchases of one-time courses or study materials are non-refundable. Once a purchase is made, regardless of whether the content has been accessed or downloaded, no refunds will be issued.
3. Technical Issues: In the event of any technical difficulties preventing you from accessing your purchased content, please contact our support team as soon as possible. We will make every effort to resolve the issue promptly. Refunds may be processed if the issue persists and is determined to be caused by our end. However, all purchases are generally non-refundable, and refunds will only be issued under exceptional circumstances related to technical issues.

2. Non-Refundable Items:

Once content has been accessed, downloaded, or consumed, it is considered non-refundable.
Subscription renewals are non-refundable once the payment has been processed.
Refunds are not applicable to purchases made through promotional codes, third-party offers, or discounts.
Content that is time-sensitive (e.g., live classes, webinars, events) is non-refundable once the event has started.

3. Refund Request Process:

To initiate a refund request, please contact us using [email protected]

When submitting your refund request, please include the following information:

Your full name
The email address associated with your account
The order number or subscription details
The reason for your refund request

Once we receive your request, we will review it and respond within 3-5 business days. If your request meets the criteria outlined in this policy, a refund will be processed to your original payment method within 7-10 business days depending on your payment provider.

4. Subscription Cancellation Policy:

You may cancel your subscription at any time through your Account Settings. Please note:

Cancellations will apply only to future billing cycles.
You will continue to have access to your subscription until the end of the current billing period, after which no further charges will occur.

5. Exclusions:

The following are excluded from refunds:

Any content accessed, downloaded, or used (including individual lessons, chapters, and materials).
Subscription renewals and payments for time-sensitive events (e.g., live classes) once processed.
Purchases made with discounted promotional codes, third-party offers, or discounts.

6. Changes to This Policy:

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page along with an updated revision date. Please review this policy periodically to stay informed of any changes.

Legal Compliance:

This Refund and Returns Policy is governed by the laws of the jurisdiction in which Fynl operates, and is in compliance with applicable consumer protection laws. By using our services, you agree to the terms outlined in this policy.